Shipping & Returns
Free & Easy Returns
Returns are FREE and gladly accepted within 30 days of original purchase accompanied by a copy of the sales receipt. Merchandise must be unworn and returned with original box and packaging. Simply place the provided UPS return label over the original shipping label and deliver to a UPS driver or drop off location.
Samples can be returned only for STORE CREDIT.
Please send all returns to:
c/o Mephisto Shoes
10218 NE 8th ST
Bellevue, WA 98004
*Free 2-Day Shipping, Free exchanges & Free Returns on all purchases over $99. For exchanges please contact a customer service rep for the item you wish to exchange for at 1-877-Mephisto (637-4478) use the UPS Return label provided with your original purchase to, return the item being exchanged. Please include in your return package, your web order confirmation, contact information and the item(s) you wish to exchange. Upon receipt of your original item(s) your exchange item(s) will be sent with no additional shipping charges.
*For orders less than $99, a flat rate $10 shipping charge will apply and customer is responsible for return shipping. Please return items through a carrier that offers tracking / insurance in the event that your item is lost or damaged during transit. You are responsible for any loss or damage to the items during return transit.
**Merchandise will be shipped USPS Priority 2-Day Mail based on the USPS Priority Mail Delivery Map below from zip code 98004. In instances where a delivery is outside of the 2-Day delivery area, items are shipped 3-Day Priority Mail . Orders received before 2:00 pm Monday - Friday are shipped same day. Orders received Friday after 2:00 pm - Sunday, Ship the following business day. Although we do our best to ensure all packages are promptly shipped, we cannot ensure against postal delays due to weather conditions or other factors outside of our control. *We reserve the right to cancel any order*
Click here: Priority Mail Delivery Map and enter 98004 into the query box.
This map will provide you with expected 1, 2, or 3 day delivery areas for Priority Mail® shipments. Exceptions apply and delivery time is not guaranteed.
For expedited orders:
***For expedited delivery please call our toll free number 1-877-MEPHISTO(637-4478) and your order will be placed with one of our sales associates, ship charges may apply***
*Alaska, Hawaii, Puerto Rico and US Virgin Island: Free shipping is available through USPS and may require one or more additional days for delivery. (Free Return Shipping is NOT) available for these addresses.
No shipping to international locations at this time.
Click the Map for delivery times, enter 98004 into the query box.